Why Do I Need This Course?

Some states require our responsible alcohol certification course as condition before allowed to sell or serve alcohol. These states include: California, Illinois, MichiganMontana, Pennsylvania, and Wisconsin Our state alcohol certification courses teach you how to serve alcohol responsibly. We cover:

  • The legal responsibilities of a server
  • Specific state laws that affect you and the customer
  • How to identify a fake IDs and minors who might use them
  • How to identify an intoxicated customer and intervention techniques when needed
  • Tips training you on how to cut someone off effectively and politely.
  • State specific rules, regulations, and laws regarding the sale and service of alcohol


How Do I Reset My Password?

Click here to request your password. Just enter the email you used to registered for the course.  It will email you an new one.  If it's not in your inbox, check your spam or junk filter. If you still have problems, click here to send us a message.

Sign In button on our homepage

How Do I Login To My Course?

Click back to our homepage or use the Serving Alcohol icon to get back to our homepage.  Click the Sign In button. Enter the email address you used to register and your password.
If you have a Gmail address, use the Sign in with Google button option. You will need to know your Gmail password to use this function but it one less password to remember.  After you are logged in, you'll see your course listed in red. Click the link to re-enter your course.

Google Login button with Serving Alcohol

What Should I Do After I Complete the Course?

download certificate from menu search

Your certificate is offered immediately as an emailed PDF when complete. Check your email for the certificate. If the certificate is not in your inbox, check the spam or junk filter. If your state has more requirements, we try to put helpful information on the specific course information page.  If you want to retrieve your certificate again, go to the Certificate Search and Validation web page.  Please go to the page for the course you completed and see if there is any additional information about your state. Generally, if your manager had requested you complete the course, download or email your certificate for them.  If you need additional help, please send us a quick message through our Contact Us web portal. We will respond and resolve any issues within a few minutes.


What If I Fail the Test?

If you fail the exam, no worries. You can retake the test as many times as needed to pass. There are NO additional costs or fees. Some states will have restrictions on how many times you are allowed to retake the final exam. If you answer all the quiz questions throughout the course, you will have very little troubles passing the final exam the first time around. If you are stuck or need help, email us through the Contact Us webpage. We are always glad to help.


Why Should I Take Your Course?  Who is Serving Alcohol?

Our company focus is specifically related to responsible alcohol service. We work very hard to give you the best value for your money by keeping our costs down. Our courses are based on direct experience working in the industry over 35 plus years since 1985. Unlike many other vendors, we've created our own certification courses under the state specific guidelines plus decades of our own experience. With our courses, you are receiving the most current, comprehensive, and easy to understand learning. Go through our courses at your own pace. You can start and leave the course as many times as needed over a 6 month period. We have successfully trained over 100,000 individuals, managers, and owners. Learn more about our company by clicking here.  See testimonials and comments about our courses by visiting our Testimonials page.

Can I Take the Course on My Computer or Cellphone?

All our courses are optimized for internet access.  You use most computers, tablets, or mobile devices (Windows or Macintosh computer, iPhone, iPad, Android based phone or tablet) with one of the following web browsers: Google Chrome, Firefox, Safari, or MS Edge.

Do not use Internet Explorer, Facebook app, or Samsung web browser. They do not work well with interactive online training courses. If you have a problem with your course, please contact us and let us know. We are always glad to help and are standing by to help you with your particular device or computer.

Click here for compatible devices, computers, and web browsers


What If I Have Problems Completing the Course? Contact us for support with Serving Alcohol courses

If you have any problems completing the course, please contact us and will help or we will refund your money. This is our "100% Pass or your money back" guarantee.

If you pass the final exam and get certified, we do not refund your payment. At any point before that happens, we will refund you in full if you use our Contact Us page to let us know. Please do let us know of any problems. If you notify us of a problem, then we will fix and it for you. It also helps save others from experiencing the same problem.


Certificate Questions


My Certificate is Blank or Doesn't Look Right

This might be the effect of an old Adobe Reader software. You might need to install the latest Adobe Acrobat Reader software.  Our certificates are encrypted and require a recent version of Adobe Acrobat Reader or full version. You can download and install the most recent version here for free: https://adobe.com/reader.

Your certificate may not show after your course if you did not include your date of birth when enrolling into the course. If you forgot to enter your date of birth or if your certificate does not show due to your date of birth, let us know immediately by sending us a message through our Contact Us page. We will get your certificate for you.


How Do I Download My Certificate?

We have a page dedicated to searching for your certificate.  Click here: View Certificate.  If you had taken your course through Serving Alcohol, we should have it on file.  If you had used another trainer, we will not have your certificate.  If you used another trainer, an email from them should be in your email inbox. Please contact the last online trainer to get your certificate as we will be unable to provide it for you.

Click on homepage or Serving Alcohol icon, select the Sign In button, and then enter your email and password into the Account Login box. Once you have logged in, you should see a link on the right hand side for View Certificate. You will be able to view your certificate and download it. We offer the option of downloading or emailing your certificate to you immediately after the course is complete for free.

We do have a separate page to download your certificate if you were certified through Serving Alcohol. Click this link: View Certificate.


Do You Save My Certificate?

Yes. We keep certificates at least as long as they are valid and sometimes we might keep it longer. We do have a separate page to download your certificate if you were certified through Serving Alcohol. Click this link: View Certificate.


How to Change My Certificate Name If It's Spelled Wrong

Let us know ASAP through our Contact Us web portal and send us a message.  We will re-issue your certificate with the proper spelling if you let us know your full first and last name.

Only one email address can be used for each individual.  Another person (spouse, family member, or friend) cannot take your course and get a certificate in their name.  Each person MUST have their own individual email address to get certified. If you do not have an email, please Contact Us to tell us. We will help you get your certification. We will help you get certified ASAP.


Click here for more answers to Frequently Asked Questions