For those who work in some of the United States, yes, you will be required to be certified with a state-approved alcohol certification course before being allowed to sell or serve alcohol. These states include California, Illinois, Michigan, Montana, Pennsylvania, and Wisconsin. With the other states that do not require certification on a state level, the local ordinance may require it. And, finally, the liability insurance carrier for alcohol sellers and/or serving establishments (restaurants, bars, nightclubs, or liquor stores) will usually require the staff members to be state alcohol certified.
Our state alcohol certification courses teach you how to serve alcohol responsibly. We cover:
The legal responsibilities of a server
Specific state laws that affect you and the customer
How to identify fake IDs and minors who might use them
How to identify an intoxicated customer and intervention techniques when needed
Tips training you on how to cut someone off effectively and politely.
State-specific rules, regulations, and laws regarding the sale and service of alcohol
How Do I Reset My Password
Click here to request your password. Just enter the email you used to register for the course. The system will email you a new one. If it's not in your inbox, check your spam or junk filter. If you still have problems, go to our Contact Us page to let us know. Our USA-based support team strives to respond and resolve any issue within 2 hours or less.
How Do I Login To My Course
Click back to our homepage or use the Serving Alcohol icon to get back to our homepage. Click the Sign In button. Enter the email address you used to register and your password.
If you have a Gmail address, use the Google Login button as an option. You will need to know your Gmail password to use this function. It's one less password to remember. After you are logged in, you'll see your course listed in red. Click the link to enter your course.
What Should I Do After I Complete the Course
Your certificate is offered immediately as an emailed PDF when complete. Check your email for the certificate. If the certificate is not in your inbox, check the spam or junk filter. If your state has more requirements, we try to put helpful information on the specific course information page. If you want to retrieve your certificate again, go to the Certificate Search and Validation web page. Please go to the page for the course you completed and see if there is any additional information about your state. Generally, if your manager has requested you complete the course, download or email your certificate to them. If you need additional help, please send us a quick message through our Contact Us web portal. We will respond and resolve any issues within a few minutes.
What If I Fail the Test
If you fail the exam, no worries. You can retake the test as many times as needed to pass. There are no additional costs or fees. Some states will have restrictions on how many times you are allowed to retake the final exam. If you answer all the quiz questions throughout the course, you will have very little trouble passing the final exam the first time around. If you are stuck or need help, email us through the Contact Us webpage. We are always glad to help.
Why Should I Take Your Course
Our company focus is specifically related to responsible alcohol service. We work very hard to give you the best value for your money by keeping our costs down. Our courses are based on direct experience working in the industry for over 35 plus years since 1985. Unlike many other vendors, we've created our own certification courses under state specific guidelines plus decades of our own experience. With our courses, you are receiving the most current, comprehensive, and easy-to-understand learning. Go through our courses at your own pace. You can start and leave the course as many times as needed over a 6 month period. We have successfully trained over 250,000 individuals, managers, and owners. Learn more about our company by clicking here. See testimonials and comments about our courses by visiting our Testimonials page.
Do not use Internet Explorer, Facebook app, or Samsung web browser. They do not work well with interactive online training courses. If you have a problem with your course, please contact us and let us know. We are always glad to help and are standing by to help you with your particular device or computer.
If you have any problems completing the course, please Contact Us, and are available to help quickly with our USA-based support team. If you have not completed your course and prefer not to continue, will be happy to refund you in full for the purchase of your course. This is our "100% Pass or your money back" guarantee.
If you pass the final exam and get certified, we will not refund your payment. At any point before that happens, we will refund you in full if you use our Contact Us page to let us know. Please do let us know of any problems. If you notify us of a problem within the course, we will fix it for you. It also helps save others from experiencing the same problem.
Certificate Questions
My Certificate is Blank or Doesn't Look Right
This might be the effect of old Adobe Reader software. You might need to install the latest Adobe Acrobat Reader software. Our certificates are encrypted and require a recent version of Adobe Acrobat Reader or a full version. You can download and install the most recent version here for free: https://adobe.com/reader.
If you complete your course and the certificate is not available from our system, it might be due to your date of birth not being filled in within your profile. If you forgot to enter your date of birth or if your certificate does not show due to your date of birth, let us know immediately by sending us a message through our Contact Us page. We will get your certificate for you.
How Do I Download My Certificate
We have a page dedicated to searching for your certificate. Click here: View Certificate. If you had taken your course through Serving Alcohol, we should have it on file. If you used another online or live training provider, we will not have your certificate. If you used another trainer, an email from them should be in your email inbox. Please contact them to get your certificate as we will be unable to provide it for you.
Click on the homepage or Serving Alcohol icon, select the Sign In button, and then enter your email and password into the Account Login box. Once you have logged in, you should see a link on the right-hand side for View Certificate. You will be able to view your certificate and download it. We offer the option to download or email the certificate to yourself immediately after the course is complete. It's free as part of your course purchase.
We do have a separate page to download your certificate if you were certified through Serving Alcohol. Click this link: View Certificate.
Do You Save My Certificate
Yes. We keep certificates for at least as long as they are valid and sometimes we might keep them longer. We do have a separate page to download your certificate if you were certified through Serving Alcohol. Click this link: View Certificate.
How to Change My Certificate Name If It's Spelled Wrong
Let us know ASAP through our Contact Us web portal and send us a message. We will re-issue your certificate with the proper spelling if you let us know your full first and last name.
Only one email address can be used for each individual. Another person (spouse, family member, or friend) cannot take your course and get a certificate in their name. Each person MUST have their own individual email address to get certified. If you do not have an email, please Contact Us to tell us. We will help you get your certification. We will help you get certified ASAP.
