Some common questions and answers can be found on our Serving Alcohol website FAQ page or, better yet, within our Knowledge Base.
Most issues are due to the device or web browser used to take the course. We email back to you clear and helpful instructions to fix or adjust your device to facilitate a better experience while completing your course today. We strive to use written instructions to quickly resolve your issue today.
By sending a message through our Contact Us portal to us, our system lets us know important information about your computer, tablet, or cellphone along with the web browser you are using to complete your course. This is very important while taking our course.
We do recognize that some people want to speak to a live person. If you call us and leave a voice message from your cell phone, we will text you back ASAP. Phone messages left on our voicemail will be checked throughout the day but not as often as Contact Us page messages. For voice messages, we will reply with a text message if possible. We prefer to follow up with an email with more specific information to quickly and resolve your issue.
If you have not received an email reply within a few hours, please be sure to check your spam or junk filter. Sometimes, our messages are filtered due to the word “alcohol”.
It’s our goal to get you through your certification training course quickly and effectively today.