Serving Alcohol Newsletter – April 2014

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Alcohol Monthly Newsletter

April 2014

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If you are serving alcohol, we are serving you

Wisconsin Bartender License Course Only $12.50
Florida Alcohol Seller – Server Online Training Only $16
Illinois Basset Training Program Only $14.75
Minnesota Alcohol Server Training Only $16
California Responsible Beverage Service Course Only $12.50
Managing Alcohol Serving Environments Only $29.99
Bartender Skills Training Only $8.98

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Think Safe, Be Safe, Stay Safe: Start a “Safe Cabs” Program

One of the biggest issues in the service of alcohol is safe transportation to the guest’s home when s/he leaves an alcohol serving establishment. One Minnesota community is seeing drastic reductions in the number of DUI’S in their county due to SAFE CABS.

The premise of SAFE CABS is to transport guests directly to their homes from an alcohol serving establishment. The bartender or management will contact the participating cab companies to provide transportation at no cost to the guest. SAFE CABS is the brainchild of Isanti County Judge James Dehn, a nationally recognized expert in the promotion of safe communities and the reduction of drunken driving. DUI arrests have decreased seventy percent over the last five years in Isanti County! This is the number one county in Minnesota seeing the greatest reductions in DUI’s.

Ralph Blackman, president and CEO of The Century Council presented Judge Dehn with its annual Kevin E. Quinlan Award for Excellence in Traffic Safety during a ceremony on December 5, 2013 in Washington D.C. The Century Council is a national non-profit organization funded by distillers and dedicated to fighting drunken driving and underage drinking. “The Century Council has been fighting drunken driving for more than two decades, and we’re committed to making our roads safer,” said Ralph Blackman. “We need to continue to recognize these tireless advocates and support their efforts.” This is the fourth national award Judge Dehn has received for SAFE CABS.

Reducing drunken driving has been a passion of Dehn’s during his entire legal career. “My dream is to expand the SAFE CAB program beyond Minnesota to all rural counties in America,” Dehn said. “It could potentially reduce the 1.5 million DUI arrests in America by several hundred thousand.”

Judge Dehn has put together a coalition of experts to achieve these goals. Robert Pomplun of ServingAlcohol.com has worked with Judge Dean over the last five years. He brings his 30 plus years of expertise in the areas of alcohol server training and risk reduction to the table. Robert Bollenbeck of Isanti County has worked directly with the cab companies and the community to develop this program for the alcohol serving establishments. Insurance companies, alcohol distributors, and safety groups are proactive partners in Judge Dehn’s tireless quest to promote and fund this project.

Plan ahead before consuming alcohol. Think before you drink! Guest education and awareness of this community supported safety program helps to produce safer alcohol serving environments. Some customer safety tips for your establishment include:

Get guests to become safe thinkers, providing tools to educate them about their responsibility to to plan ahead and stay in control.

 

  1. All guests entering nightclubs must swipe their valid ID’s to gain entry. Problematic people do not have valid ID’s and the tagging system keeps track of these people so you can maintain a safer environment by monitoring the entrance.

  2. Guests will not patronize a place where they do not feel safe. This in turn will earn you more profits and create more business.

  3. Train your employees on detection of Fake China ID’s. It is a felony under federal law to be in possession of China Fakes.

  4. Alcohol licensing departments need to develop a public safety partnership with vendors, law enforcement, and regulatory agencies to create safer alcohol serving environments.

For more information on starting a SAFE CABS program in your community, please contact Robert Bollenbeck at 320-679-4065or Robert Pomplun at Servingalcohol.com

If you are selling, serving, or managing, this website is a place for you to learn, to share and to teach alongside others in the profession. Our goal is to help employees form opinions that will save lives and make serving and consuming alcohol safer for all.If you have suggestions or request to learn more about alcohol certification, visit our website at www.servingalcohol.com to learn more or send us an email at support@servingalcohol.com

We offer discounts for Corporate Accounts of up to 15% Contact us to inquire at:

Phone: (561) 404-5363
Fax: (866) 372-4316
email: support@servingalcohol.com

cbizCBIZ AIA has a deep understanding and commitment to the restaurant and bar industry. http://www.cbiz.com/aia/page.asp?pid=10836

Each member of your staff will receive one complimentary responsible alcohol service course in accordance with any community legislation that is in place.

This training is approved by vendor such as Loss Control Services Inc, and http://servingalcohol.com .

A La Carte Services: Background Checks
(only in Minnesota) thru AbsoluteVerification.net

Thank you for being a responsible seller or server of alcohol! – the team at Serving Alcohol Inc

Website: http://servingalcohol.com Blog: http://servingalcohol.com/blog/ Facebook: http://www.facebook.com/pages/Serving-Alcohol-Inc/194744653554 Twitter: http://twitter.com/ServingAlcohol

Serving Alcohol Newsletter – March 2014

header-5a

Serving Alcohol Monthly Newsletter

March 2014
vintage

 If you are serving alcohol,
we are serving you

Wisconsin Bartender License Course Only  $12.50
Florida Alcohol Seller – Server Online Training Only  $16
Illinois Basset Training Program Only  $14.75
Minnesota Alcohol Server Training Only  $16
California Responsible Beverage Service Course Only  $12.50
Managing Alcohol Serving Environments Only  $29.99
Bartender Skills Training Only  $8.98

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If you are selling, serving, or managing, this website is a place for you to learn, to share and to teach alongside others in the profession. Our goal is to help employees form opinions that will save lives and make serving and consuming alcohol safer for all.If you have suggestions or request to learn more about alcohol certification, visit our website at www.servingalcohol.com to learn more or send us an email at support@servingalcohol.com

We offer discounts for Corporate Accounts of up to 15% Contact us to inquire at:

Phone: (561) 404-5363
Fax: (866) 372-4316
email: support@servingalcohol.com

cbizCBIZ AIA has a deep understanding and commitment to the restaurant and bar industry. http://www.cbiz.com/aia/page.asp?pid=10836

Each member of your staff will receive one complimentary responsible alcohol service course in accordance with any community legislation that is in place.  

This training is approved by vendor such as Loss Control Services Inc, and http://servingalcohol.com .

A La Carte Services: 
Background Checks
(only in Minnesota) thru
AbsoluteVerification.net

Think With Your Heart and Act With Your Brain

  An Alcohol Server’s Daily Journey

 

When I was a child my mother would say to me, “you don’t mean the things that you’re saying and you’re a lot nicer than the way you’re acting.”  My mother was a very wise woman!  It always made me pause to think about my actions.  Years later I apply this premise to my guests during the service of alcohol.Pub-crowd

The demeanor of the guest when consuming alcohol can vary greatly.  The server’s job is to assess and monitor the amount of alcohol dispensed.  Guests consume alcohol for many reasons; celebration, stress, camaraderie, depression, etc. Compassion and understanding should be used as listening tools while assessing the immediate needs of your guest.  A handy method to remember for assessment purposes is the acronym, SCAB.

S-peech

C-oordination

A-ppearance

B-ehavior

untitledWhen any intervention is necessary, approach it with your house policies in mind and think creatively about using disarming tactics.  Humor, smiling, “schmoozing”, sympathy, empathy, and patience go a long way in keeping any situation from escalating.  By asking the person in question to, “please do me a favor” or “I would really appreciate it if…”, etc. you give them a chance to comply with your directions before implementing a more stringent policy.  In most cases this is sufficient enough to diffuse the situation.  Take time to deliberate and give your guest a chance to do the right thing.  Do not hesitate when the time for an active intervention arises.  Always follow your written house policies and do not hesitate to involve the management.  Your intent is to always help, assist, and protect all of the guests.

All guests have the right to safe entrance, a safe visit, and a safe exit from the property, but this is not guaranteed.  No one can predict violence, but all employees and management must attempt to control the opportunity for it.  Previous knowledge of a person’s propensity for negative behavior may change the responsibilities of the people in control of the premises.  Diligent identification checking at the front door can eliminate many potential problems from occurring by preventing entrance.  All alcohol servers are required to be trained in house intervention policies and strictly adhere to them.  Communication with other employees, security, and management is imperative to maintaining a safe premises.

Safety should be paramount in the minds of all employees.  Never miss a chance to extend every courtesy possible to your guests.  Your mom would approve!

Thank you for being a responsible seller or server of alcohol!  - the team at Serving Alcohol Inc

Website:  http://servingalcohol.com
Blog: http://servingalcohol.com/blog/
Facebook:  http://www.facebook.com/pages/Serving-Alcohol-Inc/194744653554
Twitter: http://twitter.com/ServingAlcohol

Serving Alcohol Newsletter – February 2014

header-5a

Serving Alcohol Monthly Newsletter

February 2014
vintage

 If you are serving alcohol,

we are serving you

Wisconsin Bartender License Course Only  $12.50
Florida Alcohol Seller – Server Online Training Only  $16
Illinois Basset Training Program Only  $14.75
Minnesota Alcohol Server Training Only  $16
California Responsible Beverage Service Course Only  $12.50
Managing Alcohol Serving Environments Only  $29.99
Bartender Skills Training Only  $8.98

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If you are selling, serving, or managing, this website is a place for you to learn, to share and to teach alongside others in the profession. Our goal is to help employees form opinions that will save lives and make serving and consuming alcohol safer for all.If you have suggestions or request to learn more about alcohol certification, visit our website at www.servingalcohol.com to learn more or send us an email at support@servingalcohol.com

We offer discounts for Corporate Accounts with up to 15%

Contact us to inquire at:

Phone: (561) 404-5363
Fax: (866) 372-4316
email: support@servingalcohol.com

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 “Did you hear the one about…”?

Diffusing and Directing the Outcome of Potential At-Risk Situations

We’ve all been there.  Out of nowhere, pushing, shoving and raised voices.  What precipitates these events and how can we as alcohol servers anticipate and deter the opportunity for any adverse outcomes?  Well honed observational skills, humor, attitude and compassion are disarming tactics that make the guest feel a connection to the server that can disarm the situation.

 

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halloween bar staff ServingAlcohol.com
The use of humor is a highly effective method to view oneself and the environment around us differently. Laughter triggers endorphins and adrenaline to be released, resulting in a feeling of well being while massaging the face and abdomen. Breathing deeply after a vigorous laugh results in relaxation after the body settles down. Connect with the guest, introduce yourself. Showing compassion and empathy pays off in the ability to intervene effectively when necessary.
 bartender_4 Most problematic situations arise when one guest invades another’s personal space.  House policies with the standard procedures for communication should be given to employees in written form to ensure that tasks are properly carried out. 

1.  Body language and spacing = risk.  Smile, use open handed gestures, use compassion without giving up control

2.  Attitudes- understand stupidity and deflect and deter with statements such as “you don’t mean that”

3.  Respect the guests enough to ask before you act.  Give them the opportunity to follow your directions

4.  Check ID’s as a means of control.  When problematic people give you their ID’s, it establishes their identity plus gives you the means to move them out of the situation.  If they don’t give it to you they have to go.

5.  Use patience and be a good listener

6.  Good communication is necessary between employees and management about any potential concerns.

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Pub-crowdThe employees and guests are influenced by perception, trust, pride, shame and camaraderie.  Clearly state your goal for the resolution of the situation.   The ability to make a suggestion to solve a problem may give the guest the opportunity to think that it was they that came to the correct conclusion, i.e. “how do you think this would work?”Preventative/self defense movements may be used when the employee or any guest are “in fear for their life” and are afraid harm may be inflicted upon them.  Ask any friends in their party to assist with the situation and see that the person arrives home safely.  A careful analysis of any potential risk or loss should be performed to establish contingency plans and options for safe transportation.  All employees should know who to contact and the proper order in case of any emergency.
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Crowd management is an important tool to help prevent congestion that may result in problems.  Control the flow of the crowd to prevent crushes and surges.  Maintain control over the level of noise and manage traffic to allow for any emergency vehicles that may be needed.
 untitled The better we are attuned to the needs of the guests, the higher the propensity for the guest to return again.  People patronize the establishments that make them feel safe and welcome. By implementing these suggestions you are able to manage your risk and increase return business at the same time.
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Thank you for being a responsible seller or server of alcohol!  - the team at Serving Alcohol Inc

Website:  http://servingalcohol.com
Blog: http://servingalcohol.com/blog/
Facebook:  http://www.facebook.com/pages/Serving-Alcohol-Inc/194744653554
Twitter: http://twitter.com/ServingAlcohol

Serving Alcohol Newsletter – The Holidays – December 2013

header-5aServing Alcohol Monthly Newsletter

Christmas & New Year’s Eve
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 If you are serving alcohol,

we are serving you

Wisconsin Bartender License Course Only  $12.50
Florida Alcohol Seller – Server Online Training Only  $16
Illinois Basset Training Program Only  $14.75
Minnesota Alcohol Server Training Only  $16
California Responsible Beverage Service Course Only  $12.50
Managing Alcohol Serving Environments Only  $29.99
Bartender Skills Training Only  $8.98

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If you are selling, serving, or managing, this website is a place for you to learn, to share and to teach alongside others in the profession. Our goal is to help employees form opinions that will save lives and make serving and consuming alcohol safer for all.If you have suggestions or request to learn more about alcohol certification, visit our website at www.servingalcohol.com to learn more or send us an email at support@servingalcohol.com

We offer discounts for
Corporate Accounts of up to 15%

Contact us to inquire at:

Phone: (561) 404-5363
Fax: (866) 372-4316
email: support@servingalcohol.com

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Holidays 

reendeer- ServingAlcohol.com

The holiday season is upon us once again.  With it comes the full range of emotions, from elation to loneliness and depression.  This more than any other time of year creates unique challenges for the servers of alcohol.  Parties, revelers, and customers drowning their sorrows all need to be carefully monitored.  This calls for a comprehensive safety plan.
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S ituational Awareness- know what’s going on around you
E motions- awareness that a guest’s altered mental state may impair their ability to make a safe decision
R isky drinking behavior- special events may create feelings in the guest that makes them want to overindulge
V erbal communication- know the needs of your guests and anticipate possible behaviors
E ducation- teaching your guest about assistance available to them throughout the evening
R eckless actions- should immediately be communicated to management to quash the behaviors
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new years cocktail - ServingAlcohol.com Caring for your guests to mitigate potential risks is paramount during special occasions.  Offer food, non-alcoholic drinks, and water at all times.  Post the phone numbers prominently for cabs, police, and sober rides.  Encourage the guests to travel in pairs i.e. “the buddy system” for added safety.  The promoters of the party should pay for any transportation costs incurred by their invited guests so they arrive home safely. “The Last Chance Doctrine” needs to be a posted or verbal offer of assistance stating that if you need help or assistance in any way, please let us help.  All servers and management are to make this known to all guests at the end of service.
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frost-drinks- ServingAlcohol.com People return to environments where they feel safe and welcomed, which in turn increases profitability.  The guest may not be able to accurately assess their vulnerabilities in certain situations.  It is a moral imperative for the alcohol server to interact with, assist, and care for guests with immediate needs.  Inexperienced alcohol servers need to be trained to ask for assistance with any possible situation of risk to customers or other employees.  Guests will seek out caring servers and bartenders because of the trust that evolves through this caring relationship and will hopefully return to share the social space.  Most customer confrontations occur when guests violate another guest’s social space.
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All servers are trained to communicate to guests and management any violations of this social space:
  • Bad language- words that incite people to anger, “fighting words” and are not protected by the First Amendment
  • Bumping into another guest
  • A guest joining a table when uninvited
  • Physically invading another’s personal space
  • Spilling drinks
  • Cutting into any line of people
  • Taking a cab when called for another guest
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happy-new-year- ServingAlcohol.com The alcohol server’s ability to possibly anticipate risk comes from education and experience.  By sharing this knowledge with your guests you create a safer consumer and repetitive business.  The guest in turn will be more likely to make better decisions when faced with driving their automobile, sexual encounters, and any other behavior that is deemed risky when consuming alcohol. The opportunity to provide safer alcohol service is essential to the well being of the community at large.  Take the extra time to know your guests needs and behaviors to make this a more enjoyable holiday season for all concerned.
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Thank you for being a responsible seller or server of alcohol!  - the team at Serving Alcohol Inc

Website:  http://servingalcohol.com
Blog: http://servingalcohol.com/blog/
Facebook:  http://www.facebook.com/pages/Serving-Alcohol-Inc/194744653554
Twitter: http://twitter.com/ServingAlcohol

Serving Alcohol Newsletter – December 2013

Serving Alcohol October 2013

Serving Alcohol Monthly Newsletter

December 2013
vintage

 If you are serving alcohol, we are serving you

Wisconsin Bartender License Course  

Florida Alcohol Seller – Server Online Training  

Illinois Basset Training Program

Minnesota Alcohol Server Training  

California Responsible Beverage Service Course

Managing Alcohol Serving Environments

Bartender Skills Training

Only $12.50

Only $16

Only $14.75

Only $16

Only $12.50

Only $29.99

Only $8.98

If you are selling, serving, or managing, this website is a place for you to learn, to share and to teach alongside others in the profession. Our goal is to help employees form opinions that will save lives and make serving and consuming alcohol safer for all.If you have suggestions or request to learn more about alcohol certification, visit our website at www.servingalcohol.com to learn more or send us an email at support@servingalcohol.com

We offer discounts for
Corporate Accounts of up to 15%

Contact us to inquire at:

Phone: (561) 404-5363
Fax: (866) 372-4316
email: support@servingalcohol.com

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Holidays 

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The holiday season is here and while it is a time of celebration and joy it is also a time for employers and establishments to be cautious about parties and events sponsored.  Companies have to understand the greatest asset they have is their employees and protecting them from themselves in festive events is good business. Your employees have to limit the amount of fun they plan to have in festive company events The result of company safety planning procedures may create safer drinking decision making by your employees before they start to be festive. To all future company parties here are some suggestions to have a safer holiday season with more fun and pleasant time relaxing and enjoying another is part of business and life that makes your time more enjoyable.

 

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As employers and host we have to legal duty of care to protect not serve alcohol to minors or obviously impaired people. The party guidelines set by the employer and hosting party are important to produce a festive, enjoyable, and safe event.

The incidence of lawsuits originating from holiday themed events has increased over the years and managing risk is more important than ever.  According to a 2012 survey by Battalia Winston, alcoholic drinks are served at 79 percent of office parties, which can lead to drunk driving and inappropriate sexual behavior which can create legal danger for employers and employees.  Also 57% of workers have witnessed a coworker drive under the influence.  Employers and hosts have the legal duty of care protecting the service of alcohol to minors and obviously impaired people.  Planning ahead is a must for hosts.

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Proactive planning of free cabs and places to stay are ways to majorly reduce risk.  The failure to do so can result in negligence defined as the host or employer’s conduct falling below the standards of the reasonable protection of others. Social host negligence is by far the widest ranging tort, encompassing virtually all unintentional and wrongful conduct that injures others. Creating a code of conduct can reduce unwanted guest behavior. Following some simple tips to lower the risk of your event could protect you from a not so merry holiday.

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Don’t:

Have mistletoe or anything that could promote lewd activity.

Have the party in your office- an appropriate off-site host decreases the association with the workplace

Require employees to attend- if the party is “within the course and scope of employment” the employer can be held liable

Allow guests to pour their own drinks

Let supervisors and managers serve drinks

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Do:

Card Everyone and when in doubt don’t serve alcohol

Draft employment policies that include holiday events

Remind employees the handbook and code of conduct still applies especially social media policies

Invite spouses and partners in attempt to prevent sexual harassment

Hire a professional bartender

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Limit the amount of alcohol served- easy ways to do this are through drink tickets, hiring a bartender who is instructed to cut possibly impaired people off, and close the bar before the end of the party

Provide lots of food and non-alcoholic beverages to slow absorption of alcohol and promote beverages other than alcohol

Arrange cabs and designated drivers for protecting employers from the liability resulting from an employees accident

Promote activities that distract from drinking like dancing

SCAB guests

Take complaints of harassment seriously and take disciplinary action

Provide safe transportation

Be happy, be safe, in your joy and appreciate friends, family and life.

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Thank you for being a responsible seller or server of alcohol!  - the team at Serving Alcohol Inc

Website:  http://servingalcohol.com
Blog: http://servingalcohol.com/blog/
Facebook:  http://www.facebook.com/pages/Serving-Alcohol-Inc/194744653554
Twitter: http://twitter.com/ServingAlcohol

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